返金ポリシー

Return window

We have a 14 day return policy. You have 14 days after receiving your order to request a return.

Conditions

To be eligible for a return, the garment must be new and in the same condition you received it: unworn, unwashed, with all tags attached and in its original packaging. Please keep your receipt or proof of purchase.

How to request a return

Email us at support@guttertm.xyz within the 14 days with your order number and the item you want to return. We will reply with the next steps.

Refunds

Approved returns are refunded in full. We will let you know once we have received and inspected your return and whether the refund is approved. If approved, the refund goes back to your original payment method within 1 to 5 business days. Your bank or card company may take a little longer to post it. If more than 15 business days have passed since we approved your return, please contact us.

Damaged or incorrect items

Please inspect your order when it arrives. If the item is defective, damaged or not what you ordered, contact us right away so we can make it right.