RETURNS & EXCHANGES
CUSTOMER SERVICEEverything's made to order, so check the Size Guide before you buy if you're between sizes.
Returns are accepted within 14 days of delivery. The garment has to be unworn, unwashed, with tags still attached. Once we receive and inspect it, you'll get a full refund to your original payment method.
We don't run exchanges directly - return what you have for a refund, then place a new order for the size or piece you actually want.
Item arrived damaged or defective? Email us within 5 days of delivery with photos and we'll make it right.
To start a return, email support@guttertm.xyz with your order number.
RETURN WINDOW
Exchanges are accepted within 7 days of delivery.
EXCHANGES
We offer exchanges for a different size, subject to availability. Contact us to start an exchange.
SALE ITEMS
Sale and final-sale items are not eligible for return or exchange.
CONDITIONS
Items must be unworn, unwashed, and returned with all original tags attached.
HOW TO REQUEST
Email us to request an exchange, including your order number and the item(s) involved.
INTERNATIONAL RETURNS
International customers are responsible for return shipping costs.
REFUNDS
GUTTER™ does not offer refunds at this time — exchanges only.